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Exam Code: GE0-806 GCP8-System Consultant, Genesys WFM obtain January 2024 by team

GE0-806 GCP8-System Consultant, Genesys WFM

Exam: GE0-806 GCP8-System Consultant, Genesys WFM

Exam Details:
- Number of Questions: The exam consists of approximately 60 multiple-choice questions.
- Time: Candidates are given 90 minutes to complete the exam.

Course Outline:
The GCP8-System Consultant, Genesys WFM course is designed to provide professionals with the knowledge and skills required to effectively implement and configure Genesys Workforce Management (WFM) solutions. The course covers the following topics:

1. Introduction to Genesys WFM
- Overview of Genesys WFM and its features
- Understanding workforce management concepts
- Genesys WFM architecture and components
- Navigating and accessing Genesys WFM interface

2. Genesys WFM Configuration and Setup
- Pre-installation planning and requirements
- Installing and configuring Genesys WFM components
- Setting up users, teams, and schedules
- Defining work rules and policies

3. Genesys WFM Forecasting and Scheduling
- Forecasting and capacity planning techniques
- Building accurate forecasts and staffing models
- Creating and managing schedules
- Adherence monitoring and real-time adjustments

4. Genesys WFM Reporting and Analytics
- Generating standard and custom reports
- Analyzing historical and real-time data
- Identifying trends and performance metrics
- Using analytics for decision-making

5. Genesys WFM Integration and Administration
- Integrating Genesys WFM with other systems
- Configuring data exchange and synchronization
- Performing system maintenance and upgrades
- Troubleshooting and resolving common issues

Exam Objectives:
The exam aims to assess candidates' understanding and proficiency in the following areas:

1. Genesys WFM fundamentals and features
2. Configuration and setup of Genesys WFM components
3. Forecasting and scheduling techniques in Genesys WFM
4. Reporting and analytics in Genesys WFM
5. Integration and administration of Genesys WFM

Exam Syllabus:
The exam syllabus covers the courses mentioned in the course outline, including:

- Introduction to Genesys WFM
- Genesys WFM Configuration and Setup
- Genesys WFM Forecasting and Scheduling
- Genesys WFM Reporting and Analytics
- Genesys WFM Integration and Administration
GCP8-System Consultant, Genesys WFM
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GCP8-System Consultant, Genesys WFM
Question: 75
Which of the following automatically synchronizes configuration data, collects historical
data, and provides real-time agent-adherence information to users of WFM web for
A. WFM Server
B. WFM Data Aggregator
C. WFM Builder .
D. WFM Synchroserver
Answer: B
Question: 76
Which of the following statements is true?
A. An Agent must have only one contract, but can be scheduled for multiple shifts.
B. An Agent does not new to have a contract, but must work for at least one shift,
C. An Agent can have multiple contracts, but must be scheduled only for one shift.
D. An Agent can have any number of contracts and can be scheduled for any number of
Answer: A
Question: 77
Breaks and are created together?
A. Activities
B. Contracts
C. Shifts
D. Site/Team
Answer: C
Question: 78
Which are valid scenario elements you can use when creating a schedule scenario? Choose
4 answers
A. Real Agents
B. Profile Agents
C. To Sites/Activities
D. Scenario period
E. Shifts
F. Contracts
Answer: A, B, D, F
Question: 79
In the customer's environment, en agent is showing severely non-adherent. Which setting
will help the customer to control the agent state from non-adherence to severely non-
A. Alarm notification
B. Alarm Threshold
C. End before Threshold
D. Start after Threshold
Answer: C
Question: 80
What does synchronization of daily schedules mean?
A. All Agents in a team start a shift within specified threshold
B. All Agents in a team receive lunch at the same time
C. All shifts in a schedule scenario are automatically synchronized with shifts in Master
D. Every Agent starts a shift within a specified threshold for a specific period
Answer: B
Question: 81
What are the possible actions one can take in order to avoid an Agent available in WFM
Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers
A. Change the skill levels in WFM Configuration Utility
B. Disable Skills in WFM Configuration Utility
C. Remove the Login ID in Genesys Administrator
D. Adjust the Hiring/Termination date in WFM configuration utility
E. Grant the agent an exception in the Calendar
Answer: A, B, E
Question: 82
An Agent using WFM Web for Agents can propose a trade to which of the following? \
Choose 3 answers
A. To a specific Agent
B. To a community where community are all Agents in the same Team
C. To a community where community are all Agents in an entire Organization
D. To a community where community are all Agents on the same site
E. To a community where community are all Agents in a Configured Agent Group
Answer: A, B, D
Question: 83
How do you ensure the same day-off for a team while their start times on a work day
may vary?
A. Use Rotating Patterns
B. Use Shift Exceptions
C. Set "Maximum Start time difference for Members of the same team" parameter
D. Select "Use Team Constraints" while building the schedule
Answer: A
Question: 84
Is there a limit on the number of Activities configurable in Genesys WFM for a site?
A. Yes, up Co 10 Activities
B. Yes, up to 100 Activities
C. Yes, up to 500 Activities
D. No, there is no limit
Answer: D
Question: 85
What is the relations between Agents and contracts?
A. Agents only need a Contract if they are Multi-Skilled
B. Only one Contract can be assigned to an Agent at a time
C. Contracts determine the types of calls that can be routed to an Agent
D. Agents are automatically assigned a Termination Date if they do not have a Contract
Answer: D
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Keeping your drivers up-to-date is very important. Although Optional Updates do update some of the drivers, some require you to obtain the driver manually from the manufacturer’s website. In this article, we are going to see how you can download Printer Drivers and Software for Canon, HP, Epson, Ricoh, Brother, Panasonic, Lexmark, and OKI Printers

Download Printer Drivers and Software for Windows 11/10

To obtain Printer Drivers and Software for Windows 11/10, we need to visit the website of the manufacturer. We have listed below where to obtain printer drivers and software for Canon, HP, Epson, Brother, Panasonic, Lexmark, and OKI Printers.

Download Canon Printers Software & Drivers

Let us talk about one of the biggest Printer manufacturers, Canon. Follow the given steps to install the driver.

  1. Go to
  2. Type the product name and hit Enter.
  3. Click on DRIVERS & DOWNLOADS.
  4. Now, obtain the driver.

If you want to install the Cannon Printer software, click on the Software tab, and obtain the one you need.

Once the driver is downloaded, just double-click on the driver and follow the on-screen instruction to install it on your computer.

Download HP Printers Drivers and Software

Next up, we have HP Printers. To obtain the driver for your HP Printer, all you need to have is knowledge about your model number and a decent Internet connection. Follow the prescribed steps to obtain the driver.

  1. Navigate to
  2. Enter the Model number and click Submit.
  3. Expand the option you want and then obtain its software.

After downloading, just run the installation media, follow the on-screen instructions and install it.

Download Epson Printer Drivers & Software

Follow the prescribed steps to obtain Epson Printers drivers and software.

  1. Go to
  2. Enter the Model Number and click Search.
  3. Now, expand the options and obtain the driver.

If you want to download Epson Connection Utility, go to

After downloading the required setup files, you should, double-click on the package and install it on your system.

Download Ricoh Printer Drivers

To obtain Ricoh Printer drivers, follow these steps.

  1. Navigate to
  2. Use your Model Number, Product Category, etc.
  3. Download the driver for your printer.

Download Brother Printer Drivers and Software

To obtain Brother Printer drivers, follow the prescribed steps.

  1. Navigate to
  2. Use your Model Number to search for the drivers. You can also search by the Product Category.
  3. Now, obtain the driver for your Operating System.

Finally, follow the normal installation package to install the driver on your system.

Download Panasonic Printers Drivers and Software

Next up, we have Panasonic Printers and steps to update its drivers.

  1. Go to
  2. Click on your Model Number from the given catalog.
  3. You will be redirected to the driver obtain page, just obtain the driver or the software of your choice.

Once the software is downloaded, double-click on the installation package and install it on your computer.

Download Lexmark Printers Software & Drivers

For Lexmark Printers, you need to visit Then enter the model number in the field and click on the Free Drivers & Downloads button. Now, click on the driver or utility you want to download, sign the agreement and you will be good to go.

Download OKI Printers Drivers and Software

If you have an OKI Printer and you want to obtain its software & drivers, visit Now, from the list of products, select yours, and then select the Model Number. Finally, select your Operating System and obtain the driver and software you want. After downloading, you should open the File Explorer and go to Downloads to install that driver on your system.

That’s it!

Read: Where to obtain drivers for Windows 11/10

How do I install Printer Drivers in Windows 11?

You don’t have to manually install the Printer Driver, when you add your Printer, it gets automatically installed. To add a Printer to your Windows 11 computer, you need to follow the prescribed steps.

  1. Open Settings.
  2. Go to Bluetooth & devices > Printers & scanners.
  3. Click Add device and add your printer.

If you have an older printer, it might not be listed there. So, you need to click on the Add manually button and enter the details to attach your printer.

If you have a printer device driver setup file, you need to simply run it and the installation will take place as usual.

Where does Windows store Printer drivers?

Where are printer drivers in Windows?

Open Windows Settings > Bluetooth & devices > Printers & scanners and scroll down to Related Settings and click on Print server properties. Next, go to the Drivers tab to check if your printer is listed. Select the driver and then click on Properties. In the Driver Properties box that open, you will see its installation path to the particular driver.

How to update Drivers in Windows 11/10

Keeping the Drivers up-to-date is a good practice that we all should do. It will usually stop any kind of compatibility issue. To update the driver, try using a free driver update software or check Windows Driver & Optional updates. You can also use the Device Manager to update the drivers.

Also Read:

Download Printer Software & Drivers
Thu, 17 Mar 2022 23:04:00 -0500 en-us text/html
Software on obtain Portals

Software developed by ETH Zurich employees

Software coded by PhD students, post-doctoral researchers, professors or other employees of ETH Zurich during the course of their employment and in accordance with their duties must be distributed in the name of "ETH Zurich". The institute or the research group shall be responsible for distributing the software through obtain portals, for the quality of the software and for compliance with ETH Zurich guidelines.

The source code and the webpage must at least include the following copyright notice: © [year of first distribution] ETH Zurich

Other examples of copyright notice:

  • ©2016-2021 ETH Zurich
  • ©2016-2021 ETH Zurich, name of coder 1, name of coder 2, etc.
  • ©2016-2021 ETH Zurich, name of coder 1, name of coder 2, etc.; D-​XXXX; Name of Institute; Name of Professorship

Please note that the coders may waive their right to be named.

Tue, 06 Apr 2021 22:22:00 -0500 en text/html
Software Downloads

Overview of Service

The Drexel community can obtain free licensed software from IT's secure software server. Purchase software at very low prices through Drexel's affiliation with JourneyEd and OnTheHub, accessible through the DrexelOne Portal.

Getting Started

Free Software

Free licensed software (Full List) is downloadable at View instructions for signing in.

Discounted Software

You will find links to affiliates JourneyEd and OnTheHub on the "Campus+Community" tab of DrexelOne.


Get Microsoft Office, the Dreamspark Suite with Visual Studio (students only), Adobe Products, and more at educational pricing. Sign in to DrexelOne and go to the "Campus+Community" tab. Look for the section titled "Hardware and Software."


Purchase productivity software through OnTheHub's full catalog. To purchase, sign in to DrexelOne and go to the "Campus+Community" tab. Look for the section titled "Hardware and Software."

Requesting Help

For assistance, contact the IT Help Desk at or call 215.895.2020. See Frequently Asked Questions about software at Drexel.

Additional Information

For more information about site-wide licenses at Drexel, see Site-Licensed Applications. For more information on MATLAB/Simulink toolboxes available to the Drexel community, see MATLAB Licensing.

These services are not available to Non-Employee Associates or to COM Medical Residents.

Thu, 28 Apr 2022 00:05:00 -0500 en text/html
Genesys: our student-led software development organisation

Our masters students operate Genesys as a professional software development organisation, the first one of its kind in the UK, where they form customer-facing teams to build custom web applications.

The students are supported by staff from epiGenesys, a subsidiary company of the University that specialises in agile software development for the education and health research sectors.

Genesys gives you the opportunity to gain industrial experience with considerable personal responsibility. It offers the chance to:

  • Work as part of a team in a professional software engineering environment
  • Engage with real customers to discover business opportunities
  • Apply agile software engineering practices and make use of industrial tools
  • Boost your employability by gaining experience in areas such as process improvement, project management, software testing, and user experience design

Each year staff from epiGenesys identify challenging themes for Genesys to focus on. accurate options include:

  • Personal fitness in an ageing society
  • Experiencing the arts in the modern-day
  • Self-directed learning
  • Securing personal data

Genesys shares dedicated office space with epiGenesys. This provides our students with:

  • Professional facilities for collaborating with other members of the organisation
  • Easy access to advice and guidance from software engineering practitioners
  • An opportunity to observe and interact with staff from a real software company
Wed, 21 Jul 2021 01:05:00 -0500 en text/html
Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software No result found, try new keyword!Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment. The global market intelligence firm recognized the strength of Genesys AI for its extensive conversational and ... Sun, 03 Dec 2023 18:00:00 -0600 2025 Genesis G80 Facelift Launched in South Korea With 2.5L Turbo I4 and 3.5L Turbo V6 No result found, try new keyword!Genesis became a standalone brand in late 2015. Named after the Hyundai Genesis mid-size luxury sedan, Genesis entered 2024 with a mid-cycle refresh for the more affordable brother of the G90. Coming ... Tue, 02 Jan 2024 09:10:56 -0600 en-us text/html 5 Ways Genesis Can Boost The GV80 No result found, try new keyword!We've driven the GV80 a couple of times this year, testing both the more potent V6-powered model and more recently the base four-cylinder. We came away with plenty of positives about the midsize SUV. Sun, 31 Dec 2023 08:15:23 -0600 en-us text/html Restore Your PC's Maximum Speed, Power and Stability No result found, try new keyword!* To avoid being charged the recurring subscription fee, simply cancel before the free-trial period ends — it's just $4.99 a month afterwards. The go-to solution for ultimate PC performance and ... Thu, 23 Nov 2023 15:33:00 -0600 en-us text/html Supported Software and Downloads

Some of the commonly used software delivered on University-owned computers is also available for download.  To purchase software not listed here, please send your request to

Software Downloads

Adobe Acrobat Reader

Adobe Acrobat Reader is Adobe's free reader for PDF files. 


The BigFix software is only licensed for University owned and supported computers by Santa Clara University.  The software should not be installed on personally-owned computers, student-owned computers or computers no longer supported by the University.  

Academic Technology installs BigFix on supported computers that are purchased through the University Purchasing Department.  If you need BigFix installed on your University-owned and supported computer, please contact the Technology Help Desk at x5700 to make a request.

Google Chrome is Google's web browser. 

Mozilla Firefox ESR

Mozilla Firefox is Mozilla's web browser.  Academic Technology recommends the "ESR" version of Firefox, which has a longer development cycle than the "standard" Firefox.


SCU has a site license for student, faculty, and staff access to Qualtrics, a comprehensive online survey tool. To enroll yourself, go to the Qualtrics tile in your MySCU Portal. Follow the prompts to setup up your account. If you already had a free Qualtrics account using your SCU email, say yes to merging the accounts together when prompted during the setup process. Qualtrics quesitons can be directed to


SmartPrint is the Santa Clara University branded student print system. All SCU students are free to use SmartPrint, as well as, Staff and Faculty. Guests of the university may also use SmartPrint after they have created a guest printing account.

SentinelOne - Campus Computers

SentinelOne is our anti-malware / antivirus software for both Windows and Apple computers.


SPSS Statistics is a software package used for statistical analysis.  The license covers CURRENT faculty, staff and students only. 

To access and obtain the software, you will be required to login with your network ID and password.

How To Video

Supported Software

Academic Technology and Information Technology support the following software applications providing installation support, troubleshooting problems, and training.

Any software not listed below will receive our best effort support, however we cannot ensure a successful resolution for any problem with unsupported software. In some cases, we may need to refer the customer to an outside vendor which may result in a "time and materials" fee to troubleshoot unsupported software. Please contact the Technology Help Desk at (408) 554-5700 (x5700 from on campus) for more detailed information.

PC Software

Mac Software

  • Adobe Acrobat Reader
  • BigFix
  • Cisco AnyConnect (VPN)
  • Dell Command Update
  • Google Chrome
  • IrfanView (image viewer)
  • Microsoft Office 2019
  • Microsoft Windows 10
  • Microsoft Windows 11
  • Mozilla Firefox and Firefox ESR
  • PrinterLogic
  • SafeConnect
  • SmartPrint
  • SentinelOne
  • VLC Player (video player)
  • Zoom
  • Adobe Acrobat Reader
  • BigFix
  • Cisco AnyConnect (VPN)
  • Google Chrome
  • Jamf
  • macOS 12 and above
  • Microsoft Office for Mac
  • Mozilla Firefox and Firefox ESR
  • PrinterLogic
  • SafeConnect
  • SmartPrint
  • SentinelOne
  • Zoom

For University owned computers, supported software is available through a number of avenues. A number of the applications can be downloaded from either the web site, or directly from the application vendor's web site. Some may require a departmental purchase for software that is supported, but not provided. 


Thu, 31 Mar 2016 14:42:00 -0500 en text/html
Genesys Named a Leader by the IDC MarketScape for General Purpose Conversational AI Software

Genesys recognized as a worldwide leader for general-purpose conversational AI

SAN FRANCISCO, December 04, 2023--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, was named a Leader in the IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment. The global market intelligence firm recognized the strength of Genesys AI for its extensive conversational and generative capabilities, which help organizations transform customer and employee experiences.

"Genesys is consistently delivering AI innovations and deepening the native capabilities within our experience orchestration platform, Genesys Cloud," said Olivier Jouve, executive vice president and chief product officer at Genesys. "We believe worldwide recognition from the IDC MarketScape validates the strength of our strategic roadmap focused on accelerating the delivery of conversational, predictive and generative AI solutions to help every brand drive loyalty and business outcomes through superior customer and employee experiences."

Customer demand for the company’s capabilities has risen with the number of organizations deploying three or more native Genesys AI solutions increasing more than 8X year-over-year in the second quarter of its fiscal year 2024 (May 1–July 31, 2023) alone.

According to the IDC MarketScape report1, "Genesys provides a broad range of conversational AI and other features for customer support, workforce engagement, sales and marketing. Over the past few years, it has also been steadily acquiring and building AI capabilities that are now embedded across its platform."

The IDC MarketScape report1 also noted organizations should "consider Genesys if you are looking for a cloud-based enterprise conversational AI platform that works across the customer and employee experience to provide features such as agent assist, self-service question answering, automated outreach and predictive call routing."

The IDC MarketScape measures success across two categories: capabilities and strategies. A vendor’s position reflects its current capabilities, menu of services, how well those services are aligned to customer needs and how well a vendor’s strategy aligns with what customers will require in three to five years.

The report1 highlighted additional key strengths for Genesys, including the company’s strong partner network. IDC MarketScape stated, "Genesys has a large network of integration, implementation and sales partners that help it support a wide variety of organizations."

"Over the past few years, Genesys has been delivering on its commitment to infuse AI throughout its contact center as a service offerings — building, acquiring, and incorporating new AI-powered features into a single framework with Genesys Cloud," said Hayley Sutherland, research manager, conversational AI & knowledge discovery at IDC. "With a focus on features that can enhance ease of use, Boost efficiency and increase both customer and employee satisfaction, Genesys is helping customers to quickly gain return on investment from conversational AI and is well-positioned to take advantage of the latest advances in generative AI and large language models."

To learn more, obtain the IDC MarketScape: Worldwide General Purpose Conversational AI Platforms 2023 Vendor Assessment (doc # US49988023, November 2023).

About IDC MarketScape

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of information and communications technology (ICT) suppliers in a given market. The research methodology uses a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.

About Genesys

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive and hyper-personalized experiences to deepen their customer connection across every marketing, sales and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology into a modern revenue velocity engine, Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

©2023 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud EX, GCXNow and Experience as a Service are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

1IDC, IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment, Doc #US49988023, November 2023

View source version on


Media Contacts
Lauren Baca, Genesys

Method Communications

Sun, 03 Dec 2023 18:00:00 -0600 en-US text/html

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