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MB-210 Microsoft Dynamics 365 for Sales techniques | [HOSTED-SITE]
MB-210 techniques - Microsoft Dynamics 365 for Sales Updated: 2024
Candidates for this exam are Dynamics 365 functional consultants with sales expertise. Candidates are responsible for implementing solutions that support a sales life cycle to run efficiently and effectively to meet revenue targets, business strategies, and company objectives.
Candidates are responsible for configuring and expanding the core functionality of Leads, Contacts, Accounts, Opportunities and supporting entities to map to the sales processes in place at the company. They identify opportunities to use Power Apps to develop unified experiences for all devices, Power Automate for application integration, business process flows, and other automation tools to construct an application that supports and accelerates the "lead to cash journey."
Perform configuration (40-45%)
Configure sales settings
• configure sales territories
• configure default revenue type
• configure auto number settings
• configure business closures
• configure fiscal year
• configure currencies
• configure sales team roles
• configure sales security roles
• configure goal management components
• create and manage sales collateral
• configure relationship cards
• configure playbook management
Configure processes
• configure record creation rules
• configure out of the box sales business process flows
Create and configure sales visualizations
• configure sales content pack for Power BI
• configure sales dashboards
• design and create sales charts
• execute and analyze sales reports
Configure integration with external sales applications
• implement Dynamics 365 AI for sales
• configure and enable embedded intelligence
• implement social selling assistant
• implement LinkedIn Sales Navigator
Manage core sales entities (20-25%)
Create and manage leads
• create and search for leads
• convert activities to leads
• perform lead qualification
• configure status reasons
• scan business card
Create and manage opportunities
• create and search for opportunities
• close opportunity as won or lost
• track stakeholders and sales team
• add product line items to opportunity
• customize the Opportunity Close form
• configure status reasons
Manage sales entities (35-40%)
Create and manage quotes
• add quotes to opportunities
• edit quotes in various stages
• send quotes to customers
• convert quotes to orders
• create a template from a quote
Create and manage sales order processing
• create and manage orders
• create and manage invoices
• create and manage competitors
Create and manage product and product catalog
• configure product families, bundles, and products
• configure price lists
• configure discount lists
• configure unit groups
• configure product lifecycle
Microsoft Dynamics 365 for Sales Microsoft Microsoft techniques
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MB-210
Microsoft Dynamics 365 for Sales
http://killexams.com/pass4sure/exam-detail/MB-210 Question: 373
You are Dynamics 365 for Sales administrator.
Sales representatives must enter estimated revenue only as an exception.
You need to ensure that estimated revenue for opportunities is automatically calculated.
What should you do?
A . In the System Settings sales tab, change the default revenue type to System Calculated
B . In custom controls, change the default revenue setting to System Calculated
C . In Personalization settings for each user, change the default revenue type to System Calculated
D . In Opportunities, change the default value of the revenue type to System Calculated Answer: D Question: 374
HOTSPOT
You are a Dynamics 365 for Sales environment.
You need to implement the Social Selling Assistant.
What should you configure? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point. Answer: Question: 375
DRAG DROP
You use opportunities with business process flows in Dynamics 365.
You do not have insight into the amount of time spent per process and when the last stage became active.
You need to create views and charts that give you this insight and that allow you to track by the owner of the
opportunity.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order. Answer: Question: 376
A company plans to move their headquarters from the United States to Europe.
You need to round all currency values to four decimal places and display the correct currency symbol.
Solution: Change the currency decimal precision and currency display options.
Does the solution meet the goal?
A . Yes
B . No Answer: A Question: 377
You are a Dynamics 365 for Sales system customizer.
You need to set up LinkedIn Sales Navigator Lead (member profile) on the Lead form.
Solution: Use Unified Interface apps.
Does the solution meet the goal?
A . Yes
B . No Answer: B
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/linkedin/add-sales-navigator-controlsforms Question: 378
You are a Dynamics 365 administrator.
A sales manager changes the target goal for a salesperson from $26,000.00 to $20,000.00.
However, the
currency symbol changes from $ to . Other managers are not experiencing this issue.
You need to fix the currency symbol for the sales manager.
What should you change?
A . the default currency in personal options
B . the currencies in settings
C . the currency display option in system settings
D . the current format in personal options Answer: A Question: 379
A company plans to move their headquarters from the United States to Europe.
You need to round all currency values to four decimal places and display the correct currency symbol.
Solution: Change the default currency.
Does the solution meet the goal?
A . Yes
B . No Answer: B Question: 380
You have opportunities that have values in multiple currencies. The currency exchange rate automatically
updates.
You need to ensure that currency values are accurately reported.
When is the new currency exchange rate applied to the opportunity records?
A . when a change is made to a currency field
B . when a user opens the opportunity record
C . when a user manually recalculates opportunity
D . when the calculate rollup field system job for the msdyn_projectteam entity runs Answer: A Question: 381
HOTSPOT
You manage a Dynamics 365 environment. You plan to implement business process flows from AppSource.
You need to ensure that you can install the business process flows.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point. Answer: Question: 382
DRAG DROP
You are a Dynamics 365 administrator.
You need to configure action cards in Relationship Assistant.
Which action card should you enable for each scenario? To answer, drag the appropriate action cards to the correct
scenarios. Each action card may be used once, more than once, or not at all. You may need to drag the split bar
between panes or scroll to view content.
NOTE: Each correct selection is worth one point. Answer:
Explanation:
References:
https://community.dynamics.com/crm/b/crmpowerobjects/archive/2018/12/31/enable-and-configurerelationship-
assistant Question: 383
You work for a company using Dynamics 365 for Sales.
When customers call the company, they must provide their quote number. Customers report that quote
numbers are too long.
You need to shorten quote numbers to the minimum possible length.
What should you do?
A . Change the field type from auto number to decimal number
B . Reduce the auto number prefix to one character
C . Reduce the suffix length to four characters
D . Ensure that the prefix setting is read-only Answer: B
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/change-auto-number-prefixcontract-
case-article-quote-order-invoice-campaign-category-knowledge-articles Question: 384
DRAG DROP
You manage the Dynamics 365 environment for Contoso, Ltd. A rule automatically creates a lead associated with an
email when an email is sent to [email protected]
You need to ensure that the marketing manager receives an email each time an email request is sent to
[email protected]
How should you configure the rule? To answer, drag the appropriate actions to the correct requirements. Each action
may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view
content.
NOTE: Each correct selection is worth one point. Answer: Question: 385
HOTSPOT
You are a Dynamics 365 for Sales administrator. You have an interactive experience leads dashboard.
You need to create a filtered view of the dashboard.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point. Answer: : Question: 386
DRAG DROP
You manage a Dynamics 365 for Sales environment.
You need to automatically create records for salespeople when they complete phone call activities.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order. Answer:
Explanation:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-rules-toautomatically-
create-or-update-records Question: 387
DRAG DROP
You are configuring Dynamics 365 for Sales. Your organization has a five-stage sales process comprised of leads,
opportunities, client validation, quotes, and orders.
You need to ensure that salespeople can move through the sales process and view progress.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions
to the answer area and arrange them in the correct order. Answer: Question: 388
A company plans to move their headquarters from the United States to Europe.
You need to round all currency values to four decimal places and display the correct currency symbol.
Solution: Change the currency code and symbol so that both are displayed.
Does the solution meet the goal?
A . Yes
B . No Answer: B
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https://killexams.com/exam_list/MicrosoftMicrosoft Backs Down On Aggressive Windows 10 Upgrade Techniques Following Backlash
Following widespread criticism over what many see as aggressive efforts to upgrade customers to Windows 10, Microsoft said it will make the upgrade process easier and more clear.
Terry Myerson, executive vice president of Microsoft’s Windows and Devices Group, said in a statement that the company will roll out a new upgrade experience and provide free tech support for those having issues in upgrading ’in response to customer feedback.’
’Since we introduced a new upgrade experience for Windows 10, we've received feedback that some of our valued customers found it confusing,’ according to Myerson. ’We've been working hard to incorporate their feedback and this week, we'll roll out a new upgrade experience with clear options to upgrade now, schedule a time, or decline the free offer. The 'Red X' at the top corner of the dialogue box will now simply dismiss the reminder and will not initiate the upgrade.’
Since the operating system’s release last July, the Redmond, Wash.-based company has been pushing customers to upgrade to Windows 10 by using techniques that one partner has called ’sneaky.’
For instance, if customers who have not yet upgraded click on a Red X at the bottom of the Windows 10 updates box, the computer would automatically begin upgrading, as opposed to click out of the window.
The issue with Windows 10 upgrades also has been taken to court. Last week, a woman unhappy with a failed upgrade, which she said she didn’t authorize and made her PC unstable, received a $10,000 judgment from the company, according to The Seattle Times.
As part of its new upgrade experience, Microsoft said it will revert to making the Red X option at the corner of the Windows 10 update box dismiss the updates, as opposed to initiate the process. The company also will offer more clear options for customers to upgrade now, schedule a time to upgrade, or decline the free offer for the new OS.
David Felton, founder of Microsoft partner Norwalk, Conn.-based Canaan Technology, said he has heard from several small businesses who had accidentally upgraded to Windows 10. He said Microsoft’s response in simplifying its Windows 10 upgrade process speaks to ’the confusion’ he has seen among small-business clients.
’If you run Windows updates, as many of our clients are proactive in doing, Microsoft in a very sneaky way frames one of its updates as installing Windows 10,’ he said. ’It’s very obscure. If nothing else, this raises awareness that there’s some seriousness in Microsoft pushing upgrades so much on the average customer.’
A few tweets illustrate some of the issues surrounding the upgrade:
we've now had two PCs upgrade to Windows 10 on their own. Not cool MS, that created lots of issues, lost productivity
/**/ /**/
Since the unrequested 10 upgrade that swept thru, heard so many issues, sleep modes, software, even Outlook! Poor form
/**/ /**/
having serious issues after a forced upgrade to Windows 10. How do I roll back please?
/**/ /**/
The free upgrade for Windows 10 from Windows 7 and Windows 8 ends July 29. According to Microsoft’s blog site, the Windows 10 anniversary update will also be released on Aug. 2 (the post was later removed from the site).
Thu, 12 Jan 2023 21:58:00 -0600text/htmlhttps://www.crn.com/news/applications-os/300081180/microsoft-backs-down-on-aggressive-windows-10-upgrade-techniques-following-backlashMicrosoft Disables Key Windows App Install Tech Used to Distribute Malware
Microsoft announced today that it was forced to disable a key component of its Windows app installer technologies because it detected multiple instances of financially motivated threat actors using these technologies to distribute malware. It also worked with Certificate Authorities to revoke the abused code-signing certificates that were subverted to deliver malware.
“Since mid-November 2023, Microsoft Threat Intelligence has observed threat actors, including financially motivated actors, utilizing the App Installer to distribute malware,” the software giant explained. “In addition to ensuring that customers are protected from observed attacker activity, Microsoft investigated the use of App Installer in these attacks. In response to this activity, Microsoft has disabled the [App Installer] protocol handler by default.”
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The App Installer is used by developers to install a packaged Microsoft Store app in MSIX format from the web, a process that used to be described as “side-loading” because it bypasses the Store. But this episode casts doubt on whether Microsoft can guarantee that packaged apps installed from outside its Store can ever be considered safe: As Microsoft notes, the hackers that attacked the App Installer protocol were able to impersonate legitimate software installers that were indistinguishable from the real thing.
What this means in practical terms is that it is no longer possible to install packaged Windows apps from the web. Instead, users will need to download the app package before installing it, which Microsoft says will give locally installed antivirus and anti-malware services a chance to test their integrity. Microsoft says that its Defender-based products and services have been updated to address this need, including handling post-compromise scenarios.
“We will continue to monitor future malicious activity and make ongoing improvements to prevent fraud, phishing, and a range of other persistent threats,” the Microsoft Security Response team promises. “Microsoft will remain vigilant as attackers continue evolving their techniques.”
Fri, 29 Dec 2023 06:06:00 -0600en-UStext/htmlhttps://www.thurrott.com/windows/windows-11/295395/microsoft-disables-key-windows-app-install-tech-used-to-distribute-malwareA first look at Windows AI Studio
Microsoft also announced a third tool, but it has taken a while for it to arrive on developer’s PCs. That tool is Windows AI Studio, now available in a preview. Let’s take a look.
Introducing Windows AI Studio
Windows AI Studio is intended to bring Microsoft and its partners’ library of AI models to PCs, using GPUs now but eventually also on-board AI accelerators, like the Arm and Intel NPUs in Microsoft’s latest Surface hardware. These NPUs were first delivered in the Surface Laptop Studio 2 that I’m writing this column on. With DirectML support for the integrated Intel NPUs in these and other devices due early in 2024, this option should prove to be attractive for developers and for other users.
Windows AI Studio is designed to help you train and customize models, getting them ready for use in your code. Once trained, you can convert models to run using the ONNX (Open Neural Network Exchange) cross-platform runtime for use in desktop and mobile applications. Delivered as a Visual Studio Code extension, Windows AI Studio will allow you to bring many different tools and AI models into one place, working alongside the rest of your tools, so you can refine models at the same time as build them into .NET applications.
Windows AI Studio offers an interesting hybrid of Windows and Linux tools, working across both your CPU and GPU, using the Windows Subsystem for Linux (WSL) to host and run models. It’s an approach that does demand capable hardware, with plenty of memory and a latest GPU. You won’t be able to use Windows AI Studio without a discrete GPU, which can be either a workstation-grade card or an external GPU working over a Thunderbolt connection.
Windows AI Studio installation and prerequisites
Windows AI Studio is simple enough to install. You download it from the Visual Studio Marketplace, where you will also find quick start instructions. Note that by default the Visual Studio Marketplace view in Visual Studio Code is set to install release versions, so you may need to switch the view to pre-release versions. Once you’ve made that change the download is quick and easy.
There are some important prerequisites. You need an Nvidia GPU and WSL running at least the Ubuntu 18.4 release as its default Linux. Once installed Windows AI Studio then checks for Conda and CUDA support in your WSL environment, so it can use the GPU. If those aren’t installed, Windows AI Studio offers a one-click option for ensuring that all the prerequisite libraries are in place.
This uses Visual Studio Code’s remote server options to load and run an installation script. If you want to see it in operation, open Visual Studio Code’s built-in terminal and switch to its Output view. The installation can take a while, as it will download and install the relevant libraries. Expect it to take at least five minutes, and much more if you have an older PC. Windows AI Studio documentation is currently only on GitHub; Microsoft Learn only shows a placeholder page.
Your first model in Windows AI Studio
Once installed, Windows AI Studio adds a new chip-like icon in the Visual Studio Code extensions sidebar. Tap this to launch the Windows AI Studio development environment. At launch it will check that your development environment still meets the necessary prerequisites. Once the checks have been passed, and any updates have been made to your WSL configuration, the extension loads a What’s New page and populates its actions pane with its current set of features. Four different actions are visible in the latest preview release, and more are planned. However, only one currently works, the model fine-tuning action.
Additional planned options include Retrieval Augmented Generation (RAG), a playground for working with Microsoft’s Phi-2 foundation models, and access to a library of ready-to-use models from services like Hugging Face. Working with Phi-2 will allow you to build and train your own small language models, without needing to rely on cloud-hosted services like Azure OpenAI.
RAG support will allow you to take an existing large language model and use it as a foundation for your own custom LLM without completely retraining it on your own data. RAG uses prompt engineering techniques to provide a more comprehensive context for the LLM to elicit more accurate answers. Using RAG, you can push more domain-specific or more up-to-date data into the LLM as part of a prompt, working with external data sources including your own business-specific information.
Adding tooling for RAG into Windows AI Studio should help you build and test vector indexes and embeddings for your data. Once you have this, you can start to develop search-driven pipelines that will ground your LLM applications, restricting their responses to your own domain using tools like TypeChat, Prompt Flow, and Semantic Kernel.
Quantizing a model with QLoRA
For now, however, this early preview release is focused on fine-tuning existing AI models, ready for conversion to ONNX and embedding in WinML projects. It’s worth using this feature alone, as it’s a key requirement for any custom machine learning product, where you want your model running on local hardware, not in the cloud.
To set up a model tuning environment, you start by choosing a local folder, then you pick a model. The initial selection is small, with five open-source text generation models available from Microsoft, Hugging Face, Mistral AI, and Meta. Here Microsoft is using the QLoRA tuning methodology: Quantized Low Rank Adapters, an approach that was developed at the University of Washington and has shown impressive results. The initial paper describes a model family that offers 99.3% of the performance of ChatGPT with only 24 hours of tuning on a single GPU.
If we’re to bring generative AI to our computers and handheld devices, this is the type of approach we need. We don’t need the complexity (or size) of a large language model; instead we need the same performance on our own data, in a small language model. QLoRA and similar techniques are a way to build these custom AIs on top of open-source foundational models.
Once you’ve chosen your model, click Configure project to begin setting up the project in both Windows and WSL. You may need to input an access token for Hugging Face or sign up for access before you can use a model. Windows AI Studio presents you with a set of tuning parameters that you will use to refine your model’s performance. For an initial test, simply accept the defaults and wait for the model to generate. There’s also the option to use additional datasets to Strengthen tuning.
Fine-tuning a model using Olive
Once the model has been generated, you’re prompted to relaunch the Visual Studio Code window in a Windows AI Studio workspace. This switches you from Windows to WSL, ready to use the tools installed during setup. As part of the initial setup of your workspace, Windows AI Studio will install a Prompt Flow extension.
With the model workspace open, you can then use the Visual Studio Code terminal to start the Conda environment used to tune your model. You can now run Olive, using QLoRA on the default content or on your own dataset. This can take some time, so be prepared to wait. Even on a relatively high-end graphics card, tuning will take several hours.
When the tuning process is complete you can use a simple Gradio web interface to test your trained model, before packaging it and using it in your applications. This is a fun little tool, and worth running before and after tuning so you can see how the process affects interactions.
It’s important to remember that this is a very early release of what is a complex tool. Microsoft has done a lot to simplify working with AI models and tuning tools, but you do still need to know what you want out of the language model you’re building. There are a lot of variables that you can tweak as part of the turning process, and it pays to understand what each one controls, and how they affect the resulting model.
For now, Windows AI Studio may well be a tool for the AI experts. However, it shows a lot of promise. As it evolves, and adds more features, it could easily become an essential part of the Windows development workflow—especially if AI accelerators become a common component in the next generation of PCs.
Wed, 20 Dec 2023 20:02:00 -0600entext/htmlhttps://www.infoworld.com/article/3711804/a-first-look-at-windows-ai-studio.htmlMicrosoft disables MSIX protocol handler in Windows to thwart malware attacksNo result found, try new keyword!Microsoft has disabled the ms-appinstaller URI scheme handler by default in the latest version of App Installer due to a rise in cyberattacks.Thu, 28 Dec 2023 19:37:33 -0600en-ustext/htmlhttps://www.msn.com/Safety feature for Microsoft 365 apps bites the dust as hackers embrace more sophisticated AI-powered techniquesNo result found, try new keyword!Last month, we reported on a Microsoft study highlighting how hackers are leveraging sophisticated AI-powered techniques to make their attacks more lethal and undetectable. It remains unclear if ...Tue, 28 Nov 2023 05:23:00 -0600en-ustext/htmlhttps://www.msn.com/Microsoft patched a critical Windows 11 vulnerability, so you can rest easyNo result found, try new keyword!Microsoft just patched a critical vulnerability in Windows 11 that allowed malicious actors to install harmful malware on your computer.Fri, 29 Dec 2023 05:22:00 -0600en-ustext/htmlhttps://www.msn.com/Microsoft inks carbon removal deal with offsets startup ChestnutNo result found, try new keyword!Microsoft Corp has struck a deal with offsets startup Chestnut Carbon to acquire credits linked to the removal of carbon dioxide from the atmosphere, the firms said Wednesday, as part of the tech ...Tue, 19 Dec 2023 23:00:00 -0600en-ustext/htmlhttps://www.msn.com/Microsoft signs forest restoration dealNo result found, try new keyword!The 15-year deal with Chestnut Carbon covers the removal of 2.7 metric tons of carbon dioxide to support Microsoft's climate ambitions.Wed, 03 Jan 2024 21:06:00 -0600en-UStext/htmlhttps://www.woodworkingnetwork.com/news/woodworking-industry-news/microsoft-signs-forest-restoration-dealMicrosoft’s Digital Crime Unit Goes Deep on How It Disrupts Cybercrime
The DCU’s hybrid technical and legal approach to chipping away at cybercrime is still unusual, but as the cybercriminal ecosystem has evolved—alongside its overlaps with state-backed hacking campaigns—the idea of employing creative legal strategies in cyberspace has become more mainstream. In latest years, for example, Meta-owned WhatsApp and Apple both took on the notorious spyware maker NSO Group with lawsuits.
Still, the DCU's particular progression was the result of Microsoft's unique dominance during the rise of the consumer internet. As the group's mission came into focus while dealing with threats from the late 2000s and early 2010s—like the widespread Conficker worm—the DCU's unorthodox and aggressive approach drew criticism at times for its fallout and potential impacts on legitimate businesses and websites.
“There's simply no other company that takes such a direct approach to taking on scammers,” WIRED wrote in a story about the DCU from October 2014. “That makes Microsoft rather effective, but also a little bit scary, observers say.”
Richard Boscovich, the DCU’s assistant general counsel and a former assistant US attorney in Florida’s Southern District, told WIRED in 2014 that it was frustrating for people within Microsoft to see malware like Conficker rampage across the web and feel like the company could Strengthen the defenses of its products, but not do anything to directly deal with the actors behind the crimes. That dilemma spurred the DCU’s innovations and continues to do so.
“What’s impacting people? That’s what we get asked to take on, and we’ve developed a muscle to change and to take on new types of crime,” says Zoe Krumm, the DCU’s director of analytics. In the mid-2000s, Krumm says, Brad Smith, now Microsoft’s vice chair and president, was a driving force in turning the company’s attention toward the threat of email spam.
“The DCU has always been a bit of an incubation team. I remember all of a sudden, it was like, ‘We have to do something about spam.’ Brad comes to the team and he’s like, ‘OK, guys, let’s put together a strategy.’ I’ll never forget that it was just, ‘Now we’re going to focus here.’ And that has continued, whether it be moving into the malware space, whether it be tech support fraud, online child exploitation, business email compromise.”
Wed, 13 Dec 2023 22:22:00 -0600en-UStext/htmlhttps://www.wired.com/story/microsoft-digital-crime-unit-2023/Loewen Windows review 2024Your browser is not supported | usatoday.com
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